Terms and conditions

GENERAL TERMS AND CONDITIONS OF SERVICES PROVIDED BY PIGU PERKU GROUP, UAB  


1. Application of the General Conditions and Terms

1.1. These General Terms and Conditions of Service provided by Pigu Perku Group, UAB (hereinafter referred to as "General Terms and Conditions") shall apply to all orders placed on the website www.pirkeu.lt and contracts in any form entered into between Pigu Perku Group, UAB, legal entity code 303006666, address at Europos pr. 96 Kaunas, Lithuania, hereinafter referred to as the "Company" or the "Service Provider", and third parties (hereinafter referred to as the "Customers").

2. Ordering services

2.1. By placing an order on the website www.pirkeu.lt, you are required to read and agree to these General Terms and Conditions.

2.2. You can order the following services on the website www.pirkeu.lt:
2.2.1. Parcel delivery service;
2.2.2. Intermediation service for the purchase of goods;
2.2.3. Parcel return service.

2.3. You may place an order by completing the order form on the website or www.pirkeu.lt or by contacting the Service Provider by email.

2.4. When ordering services online, the contract shall be deemed to have been concluded and to have entered into force as soon as the buyer registers and marks that he accepts and agrees to be bound by these General Terms and Conditions. The data provided at the time of ordering are stored in the Company's database. 


2.5. By confirming his/her identity, the Buyer agrees that Pigu Perku Group, UAB will process his/her personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council. Pigu Perku Group, UAB acts as a data processor on behalf of its customer acting as a data controller. In processing your personal data, we comply with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (the "Regulation"), the Law on Legal Protection of Personal Data of the Republic of Lithuania (hereinafter referred to as the "LLPPD"), the Law on Electronic Communications of the Republic of Lithuania (hereinafter referred to as the "LEC"), and any other directly applicable legal acts regulating the protection of personal data as well as with the guidelines of the supervisory authorities for the protection of personal data (hereinafter referred to as the "Data Protection Supervisory Authorities").

3. Buyer‘s rights and obligations    

3.1. The Buyer must provide the Company with the correct identifying information at the time of registration.

3.2. By ticking the "I accept the terms and conditions of the website" in the order form and clicking on the "register" button, the Buyer confirms that he/she has read, accepts and agrees to be bound by these General Terms and Conditions. 

3.3. The Buyer undertakes not to hand over to the Company for carriage goods which are breakable, perishable and/or susceptible to temperature fluctuations. If the Buyer does hand over such goods, the Service Provider shall not be held liable for any damage to such parcels, provided that the goods are delivered with their packaging undamaged.

3.4. The Buyer confirms and guarantees that he will not ship goods that are prohibited to be transported in accordance with the laws of the Republic of Lithuania, as well as excise goods, prohibited goods, the circulation of which is prohibited or restricted, which are prohibited from being exported from Germany, Spain, Poland, the UK, France, Italy, Latvia, the Netherlands, Czech Republic, Portugal and Japan according to applicable local laws in Germany, Spain, Poland, UK, France, Italy, Latvia, Netherlands, Czech Republic, Portugal and Japan:

  • radioactive, explosive, corrosive, poisonous, flammable, not cold-resistant, strongly odorous or lubricating materials; 
  • explosives and fireworks;
  • leak-proof and breaking tankages products with liquids;
  • perishable food  and non-food products;
  • money (coins, banknotes) and their equivalents, credit and prepaid cards, bank checks, blank checks, shares, bonds, promissory notes, gift cards, event tickets, lottery tickets, activated SIM cards for mobile phones, personal documents; 
  • precious metals and precious stones, antiques, works of art;
  • alive animals, birds;
  • not properly packed  sharp and cutting objects, narcotics and psychotropic substances (including medical cannabis);
  • explosives, weapons, ammunition and their parts;
  • tobacco products and alcoholic beverages;
  • products that contain alcohol;
  • smoking products (e.g. e-cigarette flavourings, cigarette liquid, etc.);
  • items with offensive or obscene inscriptions or images;
  • aerosols;
  • counterfeit goods infringing intellectual property rights (IPR);
  • banderole / tax stickers;
  • biological substances and infectious agents;
  • gas cylinders;
  • fire extinguishers;
  • jewelry and watches (except bijouterie);
  • magnets and other items containing ferromagnetic materials;
  • naphtha:
  • hunting (animal) trophies, animal parts (skin, bones, horns, fur), animal remains or animal products not intended for human consumption;
  • counterfeit currencies;
  • single (not installed) airbags;
  • single batteries;
  • dangerous and flammable substances (according to IATA requirements);
  • items with pornographic and other offensive content;
  • prescription and over-the-counter medicines outside the European Union;
  • safety belts;
  • dry ice;
  • plants (seeds only);
  • self-inflating life jackets;
  • precious metals;
  • engines, generators and gearboxes or other automotive parts that contain fuel;
  • human organs, embryos and remains, including ashes;
  • all items whose transport is prohibited by law in the country of origin, transit or destination (e.g. ivory products);
  • other items that are prohibited from being shipped according to the decrees of the Government of the Republic of Lithuania and from being exported from Germany, the United Kingdom, Poland, France, Spain, Italy, Latvia, the Netherlands, the Czech Republic, Portugal and Japan according to German, UK, Polish, French, Spanish, Italian, Latvian, Dutch, Czech, Portuguese, and Japanese laws.


3.5. The Buyer confirms and guarantees that the goods shipped to Lithuania are fully paid for. The shipment must be accompanied by a sales receipt or invoice. In case of violation of the obligation, the Buyer must compensate the losses to the Company.  

3.6. The Buyer agrees that uncollected and unidentified parcels, after the 3-month storage period, will be disposed of and/or sold without paying any compensation to the Buyer. Once the goods have been realised, the storage costs and expenses of the goods are covered first.   

3.7.  The Buyer undertakes to pick up the parcels no later than within 30 calendar days of arrival in Lithuania, i.e. if the status of the parcel changes - Parcel in the distribution center (Lithuania). If the parcel is not picked up within 30 calendar days from the day the parcel arrived in Lithuania, a fee of 1 euro is applied for each additional day of storage. This fee is calculated separately for each Buyer's parcel.

3.8. By confirming his/her identity, the Buyer agrees to receive informative emails about parcel status changes and important information about the changes. The information is sent before you opt out of receiving direct marketing messages. 

3.9. The Buyer must pay all costs (value of the parcel, sellers' delivery costs, etc.) related to the parcel before the parcel is delivered to UAB Pigu Perku Group warehouses in abroad. Parcels, whose costs are unpaid or partially paid at the moment of delivery to a foreign warehouse, will not be accepted and the customer will not be able to submit claims for such parcels. All parcels must be paid before the delivery to UAB Pigu Perku Group foreign warehouses.

3.10. If your parcel is non-standard dimensions, you must contact our customer service before delivery. If parcel length measurements are bigger than 220 cm, you should contact our customer service personally.

3.11. The recipient must collect the parcel in its complete packaging, including the pallet or other means of packaging with which the parcel was delivered.

4. Rights and obligations of the Service Provider

4.1. The Service Provider undertakes to accept the Buyer's goods from Germany, Spain, Poland, the UK, France, Italy, Latvia, the Netherlands, the Czech Republic, Portugal and Japan and deliver them to Lithuania and enable the Buyer to pick up the goods in the manner specified in the order. 

4.2. The Service Provider undertakes to ensure the confidentiality of the Customer's information entrusted to it and not to disclose it to any third party without the Customer's consent, except in the cases provided for by law.

4.3. The Service Provider is not responsible if the Goods are not handed over to the Service Provider, or if the goods are handed over with damaged packaging (broken or damaged goods). In this case, the Service Provider has the right to refuse to accept the Goods and informs the Buyer thereof.

4.4. If the service provider has suspicions about the contents of the parcels, we reserve the right to inspect the parcels or to repackage them in the case of large volumes.

4.5. If the parcel contains items prohibited for sending, the Service Provider shall return the parcel to the sender or inform the competent authority in accordance with the cases and procedures established by law.

4.6. The Service Provider is not responsible for non-delivery of parcels, if an incorrect address is specified, the recipient refuses to accept the postal parcel. In this case, the parcel is stored by us in accordance with the procedure and terms set out in these General Terms and Conditions.

4.7. The Service Provider refuses to accept parcels from third countries to European warehouses. In third country warehouses, we only accept parcels from that third country.

4.8. The Service Provider is not responsible for mistakenly accepted parcels with items of content specified in this section. The Service Provider has the right to stop the transport at any stage in accordance with the established procedure and check the contents of the package by drawing up an act of the commission, if he suspects that the parcel contains prohibited items that may pose a risk to human health or other parcels prohibited to be transported to the territory of other countries. If there is a suspicion that the Buyer may violate the laws of the Republic of Lithuania, the Republic of Poland, the United Kingdom, the Federal Republic of Germany, the Republic of Spain, the Republic of France, the Republic of Italy, the Republic of Latvia, the Federal State of the Netherlands, the Czech Republic, the Republic of Portugal or Japan, the Service Provider may refuse to accept the parcels, and if they were accepted to be returned to the Seller. In this case, the Service Provider takes all necessary security measures. The Buyer has the obligation to compensate all costs and losses incurred by the Service Provider as a result. 

4.9. The Service Provider prepares the order for pickup/shipment only when all the parcels in it have been received at the parcel distribution center.

4.10. If you choose delivery via our partner services (DPD, Omniva), the Buyer or the Buyer's representative together with a representative of the transport company must check the external condition of the parcel at the time of delivery. If the goods are accepted without complaint, the goods will be deemed to be in good condition at the time of delivery.

4.11. If a violation of the package of the parcel is detected, the Buyer or the Buyer's representative must not accept the parcel. In this case, the representative of the transport company, together with the Buyer or the Buyer's representative, fills out a special parcel inspection report, which indicates the violations found. Submit a claim for violations or other discrepancies within 24 hours at the latest from the time of receipt of the parcel (from the moment you confirm receipt of the parcel with a signature to the courier). After the Buyer or the Buyer's representative accepts the parcel and signs the data logger or paper delivery confirmation provided by the representative of the transport company without comments, it is considered that the goods have been delivered in an undamaged package, the additional services specified in the data logger or the paper delivery confirmation have been properly performed, unless the contrary is proven.

4.12. If you choose delivery to our partners' (DPD/Omniva) post machines, you must check the package at the self-service terminal when picking up the parcel. If you notice that the parcel is damaged, contact the Company immediately. Contacting our customer service department will provide you with all the information you need to file a claim with the courier service.

4.13. The Service Provider's responsibility starts only from the moment when the Service Provider's representative has accepted the parcel in the foreign warehouse. If the parcel has been improperly packaged and damaged during transportation, due to improper packaging, the company is not responsible for compensation to the customer even if the parcel has been accepted.

4.14. If the company's warehouse address changes or the warehouse closes, parcels that will be delivered to the warehouse after the specified deadline will not be considered the responsibility of the company. 

4.15. The company undertakes to take the parcels received in the country of the European Union to Lithuania at the nearest planned departure of the parcels, regardless of whether the customer has already paid for the transportation service, since the parcels are not stored in a foreign country.

5. Goods packaging   

5.1. Parcels must reach our warehouses properly packaged and undamaged (without defects), because otherwise the company does not take responsibility for parcels damaged during transportation and does not compensate for the losses incurred.

5.2. All parcels must have outer packaging adapted to the specific characteristics of the contents of the package and suitable for transporting the parcel by road. Proper packing of the parcel is such that it is impossible to reach and damage the goods inside without damaging the package. The packaging must protect the contents in such a way that they are not damaged due to pressure, transportation together with other parcels and further administration. Also, the packaging must ensure that there will be no danger to people, other parcels, devices, transport, etc.

5.3. If parcels are received without package, box or improperly packaged, an additional fee may apply for packaging.

5.4. Packaging requirements for parcels:

  • rigidity and stability;
  • filling;
  • tightness;
  • sealing.

 More about it - PROPER PACKAGING.

5.5. If a parcel has been improperly packaged and damaged during transportation, due to improper packaging, the company is not responsible for damages to the customer, even if the consignment has been accepted.

5.6. Insurance applies only to a properly packaged consignment.

5.7. If a parcel is not properly packed, additional charges may apply depending on the goods.

6. Payment arrangements     

6.1.  All payments, depending on the payment method you choose, are made by transfer to the bank account of the Company or a third party authorized by the Company, Paysera LT, UAB, which provides payment services, specified on the website.

6.2. The company does not adjust invoices for transport services. Please note that it is necessary to select the payee's details before making a payment.

7. Responsibility

7.1. The Company's liability for the transportation and return of parcels is limited in accordance with the Convention on the Contract for the International Carriage of Goods by Road (CMR Convention).

7.2. The Company's liability for the intermediation service is limited to direct losses, but the total liability cannot exceed the service price for this service.

7.3. The Company has insured the carrier's civil liability in "ERGO Insurance SE Lithuania Branch" in accordance with the Convention on the International Carriage of Goods by Road (CMR Convention), which is limited. The carrier's liability according to the CMR Convention is limited to 8.33 SDR for each kilogram of the parcel, which is about 10 euros per 1 kilogram.

7.4. If the value of your parcel is greater than specified in p. 7.1, the Company recommends that you insure the parcel with goods insurance (additional insurance). After insuring the parcel with additional insurance, the insurance will compensate you for the full value of the goods in case of loss or damage of the parcel.

7.5. If you refuse to insure the parcels with additional insurance, it is considered that you understand and agree that in case of loss or damage of the parcel, the Company's liability will be limited to 8.33 SDR for each kilogram of the parcel, which is about 10 euros per 1 kilogram.

7.6. The insurance amount cannot exceed the value of the actual purchase. The shipper may be prosecuted for fraudulently stating or falsifying the value of a parcel at a higher value than it actually is.

7.7. If the parcel is picked up at the parcel pickup point, the parcel must be inspected at the time of pickup. Otherwise, parcel insurance may not apply.

7.8. The insurance is valid for transportation to the distribution centre. In the case of delivery order by a courier or a self-service parcel terminal, the third party carrying out the delivery shall take over the insurance liability.

8. Parcels declarations from third countries

8.1. The company does not submit third countries declarations of legal entities. Only declarations of natural persons are submitted.

8.2. The customer must declare parcels from the third countries within 24 hours from the entry of the consignment into the system.

8.3. VAT import declarations for parcels from the United Kingdom and Japan are formed and submitted by a company providing brokerage services. Parcels declaration documents are not publicly available or presented on the pirkeu.lt website.  Intermediaries providing Pirkeu.lt package declaration service can provide the package declaration document at the customer's request. The customer must submit this request by e-mail [email protected]

8.4. Goods that the company cannot transport to Lithuania due to excise duty or special transport needs, e.g. alcohol, or if the amount of goods exceeds 150 EUR (only valid for shipping from the United Kingdom), are returned to the seller or the customer can direct parcel to the desired pick-up point inside a third country. The administration fee is 20 euros, if the customer sends a return parcel sticker with the ordered arrival of the courier (for pick-up). If UAB Pigu Perku Group takes care of the parcel sticker, the return price is 20 EUR + shipping costs. By agreeing to the rules, the buyer undertakes not to ship:

  • radioactive, explosive, corrosive, poisonous, flammable, not cold-resistant, strongly odorous or lubricating;
  • leak-proof and breaking tankages with liquids;
  • perishable food  and non-food products;
  • money, bonds, coins, precious metals and stones, securities, antiques, personal documents;
  • alive animals, birds;
  • not properly packed  sharp and cutting objects, narcotics and psychotropic substances;
  • explosives, weapons, ammunition and their parts;
  • tobacco and alcoholic beverages;
  • items with offensive or obscene inscriptions or images;
  • disinfectant liquids and other such measures;
  • body deodorants and antiperspirants.
  • perfumery and its products;
  • indoor air fresheners or refreshers;
  • other items that are prohibited to be sent in accordance with the resolutions of the Government of the Republic of Lithuania and exported from third countries in accordance with the laws of the third countries.

8.5. We do not send gifts or other items from third countries, whose value cannot be supported by a document. 

8.6. If the information in the declaration is incorrect and there are doubts about the accuracy of the data, the parcel can be checked at any time and in the case of incorrect information, the parcel path can be interrupted at the same moment.

8.7. The following information must be provided on the third countries declarations document:

  • invoice/purchase date;
  • invoice/purchase order number;
  • total amount and currency;
  • amount for transportation and products.

8.8. Parcels from the third countries to Lithuania will be sent only with approved declarations. Parcels from the third countries warehouse can be transported to Lithuania only with approved declarations, which are approved no later than 24 hours until the scheduled departure date of the parcels.

8.9. Any inconsistencies in the declaration data may apply additional administration fees.

8.9.1. When parcels are already in the customs warehouse and due to the customer's fault (incorrect declaration) they are kept in the warehouse longer, an additional storage fee may be applied.

8.9.2. If the value of a parcel is greater than 150 euros, additional import duties are applied depending on the value and category of a parcel.

8.10. Storage in third countries warehouse:

  • When parcels are already in a third countries warehouse and are held in the warehouse for more than 5 days due to the customer's fault (failure to submit declarations or incorrect submission of declarations), will be applied additional warehousing fee of 2€ per day per parcel.
  • If necessary data for declaration is not provided or information is incomplete/inaccurate, in this case parcels will be destroyed within 30 days from the date of parcel registration in the system.
  • If parcels are destroyed after the 30-day period, claims are not accepted and no losses incurred will not be reimbursed.
  • Undelivered declarations will be subject to third countries warehouse storage charges.

9. Intermediation service for the purchase of goods

9.1. The Company acts as an intermediary between the seller of the goods and the buyer (You), therefore the Company is not the seller of the goods and is not responsible for the transportation of the goods to the Company's warehouse in foreign countries, the quality of the goods, packaging and other matters unrelated to the services provided by the Company. In the event of problems between the buyer and the seller, the Company, having received a timely notification from the buyer about the problems appeared, can only offer assistance of a communicative nature. If necessary, the Company can send all necessary payment confirmations.

9.2. The characteristics of each product sold shall be indicated by the seller of the product in the foreign e-shops, next to the description of each product. The company is not responsible for the fact that the goods in foreign e-shops may not correspond to the actual size, shape, color or other parameters.

9.3. Sellers of foreign e-shops, in accordance with the legal laws of their country, provide a guarantee for the quality of the purchased goods valid for a certain period of time for certain types of goods, the specific term and other conditions of which are specified in the descriptions of the goods.

9.4. More detailed information about guarantee conditions of the goods is provided in the descriptions in foreign e-shops websites.

9.5. The Company acts as an exposed intermediary (Article 2, Paragraph 6 of the Law on value added tax), therefore it can issue invoices only for intermediary services (Article 16, Paragraph 1 of the Law on value added tax). You can read more about it on the website of the State Tax Inspectorate.

9.6. The company can issue invoices only for the amount of intermediation, the difference between the amount you paid for the company and the original amount of goods with delivery to the company warehouses in foreign countries. The company does not issue invoices for the goods you have purchased because they do not sell them but only mediate in ordering goods from foreign electronic stores. The company, at the request of the customer, may request the seller to issue an invoice with the details specified by the customer and submit other documents for the purchase of goods.

9.7. The Company acts as an intermediary between the buyer and the seller and provides services for the purchase of goods, so we create an invoice only for the purchase service. The invoice for the goods you purchased is created for you by the foreign store that sells it. The Company does not adjust the invoices for the goods purchased by you.

9.8. The price of the goods purchase service depends on the value of the goods (if the seller's delivery to the company warehouse abroad is not free, it is added to the amount of the goods).

10. Return of goods

10.1. The Company provides the goods return service only for those goods that were purchased by providing an intermediary service for the purchase of goods.

10.2. Goods purchased through the intermediation service provided by the Company, regardless of the country, cannot be returned to the seller.

10.3. If delivered goods were damaged, did not match the description, etc., due to the seller of goods fault (e.g. improper packaging) and the seller agrees to compensate for the losses incurred, the fee for the Goods Purchase Service provided by PirkEU is not refunded.

10.4. Returning of goods shipped by parcel service to the seller:

  • not available to UK, Spain, Italy, France, Netherlands, Czech Republic and Portugal;
  • available to Germany, Poland, Latvia.

10.5. If the Buyer has to pay the costs of returning the goods to the seller:

  • When returning the parcel, the customer must indicate the ID number specified by the Company on the parcel.
  • Check the seller's return policy and form/fill the required documents.
  • If return is not free, the following information must be provided on the consignment:
    • Recipient (name or company name)
    • Street and house number (if there is an apartment)
    • City
    • Postal code
    • Phone number (recipient)
  • The maximum dimensions of a payable parcel return are 60x40x40. If the dimensions are greater, it is necessary to contact customer service regarding the parcel return fee.

10.6. If returning the goods to the seller is free of charge:

  • In order to return the package, the customer must indicate his Pirkeu ID number on the package.
  • Check whether you received a free return sticker and a return form with your shipment. Check the return policy information in the seller's e-shop and form/fill the necessary documents. If instructed by the seller, place the documents required for the return in the return package and pack it securely.
  • If the seller provides a return sticker that you found in the package, then securely pack the parcel in the seller's package and stick the return sticker on the package.
  • If the seller offers a return, but you did not find the sticker in the package, then generate a PDF form of the return sticker in the seller's online shop. Pack the package securely in the seller's package and stick the printed sheet (return sticker) on it.
  • No restrictions on dimensions for free parcel returns.

10.7. Deliver the parcel to the pick-up point in Kaunas or Vilnius. There should not be any unnecessary stickers on the package of the shipment. If you do not have the opportunity to deliver the parcel to the pick-up point in Kaunas or Vilnius, after applying the return sticker, the parcel needs to be packed/wrapped with plastic wrap again so that there are not 2 stickers on one package (return and shipping to the Kaunas, Vilnius warehouse). Send the packed shipment by selected courier in Lithuania to our main warehouse - Europos pr. 96, Kaunas.

11. DPD services

11.1. DPD services in Neringa: DPD couriers in Neringa only deliver packages. If you want to ship pallets, you need to contact us individually. Postal codes for which the surcharge applies for sending packages with DPD courier: 93012-93014, 93017, 93100-93105, 93121-93127, 93129. Delivery to these postal codes applies additional fee – 20,00 euro. 
*Additional fees do NOT APPLY to shipments to the Nida post office (Taikos st. 4A, LT93121).

11.2. The maximum possible length of one side of the package when shipping via DPD couriers is 3 m. If length of one side of the package is longer than 3 m, additional fees may apply. Please contact PirkEU customer service before ordering a shipment longer than 3 m.

12. Money refund 

12.1. Terms of return of the Company's intermediation services for the purchase of goods.

12.1.1. If the purchase is not possible due to the Company's fault, 100% of the purchase fee is returned to the Buyer.
12.1.2. If the purchase is not possible due to foreign e-shop‘s  fault:

  • Foreign e-shop cancels the order within 1-2 days, 50% of the purchase fee is returned to the Buyer.
  • Foreign e-shop cancels the order after more than 2 days, the purchase fee is not refunded to the Buyer.

12.1.3. If the purchase is canceled due to the Buyer's fault:

  • The Buyer cancels the order within 1-2 days, 50% of the purchase fee is returned to the Buyer.
  • The Buyer cancels the order after more than 2 days, the purchase fee will not be refunded to the Buyer.

12.1.4. If the Goods purchase service cannot be performed, the money paid by the Buyer for the goods will be refunded within 7 working days from the receipt of the request. If the purchase service fee is refunded, the refund is made within 7 working days from the receipt of the request.

13. Payment by e-wallet

13.1 The User may, by logging into his/her Pirkeu.lt account, top up the e-wallet with the amounts set out in the e-wallet, ranging from EUR 25 to EUR 500.

13.2 If the User recharges the e-wallet with the selected amount, he/she receives a 5% gift of the recharged amount. For example, if the User recharges the e-wallet with EUR 100, the User will have and be able to use a total of EUR 105.

13.3 The User may use the e-wallet to cover the full amount of the basket.

13.4 Once the e-wallet has been topped up and the additional 5% has been received, it must be used within a period of 12 months, after which it is cancelled.

13.5 Funds deposited by the User may be returned to the User at any time upon request.

13.6 The 5% is not refundable or exchangeable for cash.

13.7 In the event of a refund, a fixed administrative fee of EUR 4.99 shall apply. 

14. Submission of Claims

14.1. Please send all messages and claims regarding the Company's services by e-mail: [email protected].

14.2. The letter must be accompanied by documents supporting the circumstances specified in the claim. Claims can only be submitted by the person who ordered the services or a duly authorized representative.

14.3. Customer claims are considered within 30 calendar days.