Parcels must reach our warehouses properly packaged and undamaged (without defects), because otherwise the carrier does not take responsibility for parcels damaged during transportation and does not compensate for the losses incurred. It must be borne in mind that parcels are not subject to specific temperatures or other specific conditions during storage and transport.
All parcels must have an outer packaging adapted to the specific characteristics of the contents of the package. Proper packaging of a parcel is such that it is not possible to reach and damage the good inside without damaging the packaging. The packaging must protect the contents in such a way that they are not damaged by pressure, transportation with other parcels and further administration. The packaging must also ensure that there will be no danger to people, other parcels, equipment, transport, etc.
If shipments are received without package, box or improperly packaged, an additional fee may apply for packaging.
Rigidity and stability
Only new packaging is suitable for packaging: corrugated cardboard boxes and nozzles (for goods that are sensitive to pressure, shock, vibration) and envelopes and plastic bags (for goods that are flexible and pressure-resistant).
The boxes used must be rigid and have smooth edges. The box must not contain more weight and volume of good than the box can withstand.
When you take the package by its edges, the contents inside must not fall out.
Flexible packaging film, polyethylene or paper bags and fabrics must not be used for packaging. The factory packaging is not suitable for transportation.
The goods or their parts must not protrude from the packaging, as protruding parts may be damaged. Multiple packages cannot be glued together.
Empty cavities in packages must be filled with packaging materials in such a way that the objects inside do not move or rub against each other. Boxes of the right size must be used for packaging: not too small (where the goods would be compressed) and not too big (which would require a lot of filler).
There must be a space with filler between the walls of the package and its contents.
The goods to be shipped must be insulated from each other and do not touch the walls of the package. Cardboard partitions, air bubble film, shavings, foam, etc. are suitable for this.
When sending liquids, the stoppers of their packaging must be fitted with guards which, if not removed, would not loosen the stoppers.
When liquids are shipped in metal packaging which can be opened due to lateral pressure, such packaging must be placed in a separate plastic bag to protect other goods and parcels from damage in the event of a spill.
Extremely odorous, greasy and similar goods must additionally be placed in an impermeable bag to prevent damage to packaging and other parcels.
The cardboard box must be sealed with adhesive tape throughout the volume in at least three places.
The sealing, like the packaging, must ensure that the goods cannot be reached without damaging the sealing.
Small household appliances and electronics (e.g. computers, tablets, televisions, telephones, etc.)
Must be packed in the outer packaging - in a new, sturdy corrugated cardboard box. The factory packaging cannot be used for transportation.
If empty cavities remain in the boxes, they must be completely filled with filler (e.g. paper, air bubble film, shavings, foam).
Fragile objects (e.g. lamps, mirrors, dishes, glass tables, etc.)
Must be shipped in a new, sturdy corrugated cardboard box.
If several items are packed in one package, they must be well insulated from each other and not touch the walls of the package. Cardboard partitions, air bubble film, shavings, foam, etc. are suitable for this.
Each item must be wrapped in a protective material (e.g. bubble wrap) so as to form a protective space of at least 5 cm. Protruding parts, such as dish eyelets, must be wrapped separately.
The empty cavities of the boxes must be completely filled with filler (e.g. paper, air bubble film, shavings, foam).
Stoppers in liquid glass containers must be fitted with guards to ensure that they do not loosen.
Must be packed in outer packaging. Only a new, sturdy corrugated cardboard box is suitable to ensure the safety.
Empty cavities in the box must be completely filled with filler (e.g. paper, air bubble film, shavings, foam).